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Technical support
Welcome to Bihoo Smart’s FAQ section. As a strategic innovation pioneer under SOTEN Technology Group, we understand the importance of clarity and support in a rapidly evolving tech landscape. Here, you’ll find answers to commonly asked questions about our IoT-powered live streaming solutions, hardware devices, software systems, and full-scenario digital services.
Whether you're exploring our 12 years of hardware innovation, AI-integrated software, or end-to-end solutions for enterprise live streaming, this section is designed to help you better understand how Bihoo empowers businesses to succeed in the global live commerce era.
Can only one account be live-streamed on the same platform at a time?
Yes.
When using the translation earbuds, why can I still hear the original language before translation?
Disable "Output Original Sound" in the app settings.
Why does the camera sometimes appear clear and other times blurry?
Press the focus button on the back of the camera.
The green screen chroma key background appears black. How can I adjust it?
Add a background image.
Does the live streaming device need to be plugged in to operate?
Yes, the device requires power to function.
Why is there no sound when using the translation earbuds in call mode?
Check the phone’s volume to ensure it is turned on.