FAQ

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FAQ-Details

Can only one account be live-streamed on the same platform at a time?

Yes.

When using the translation earbuds, why can I still hear the original language before translation?

Disable "Output Original Sound" in the app settings.

Why does the camera sometimes appear clear and other times blurry?

Press the focus button on the back of the camera.

The green screen chroma key background appears black. How can I adjust it?

Add a background image.

Does the live streaming device need to be plugged in to operate?

Yes, the device requires power to function.

Why is there no sound when using the translation earbuds in call mode?

Check the phone’s volume to ensure it is turned on.

How do I enable external audio on the live streaming device?​

External audio cannot be played during live streaming. You can only check the sound effects by entering the live stream room.

How large of a video can the live streaming device upload?

The device has 128GB of storage. As long as there is available space, videos can be saved.​

The live streaming device prompts for an upgrade. Should I upgrade?​

Proceed with the upgrade.​

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Telephone

+86 158-2945-5388

Location

10F,B#2,Piovan Research Building, No. 5158 Shahe West Road, Nanshan, Shenzhen, China 518055

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